PATIENTS’S SATISFACTION REGARDING PHYSIOTHERAPY SERVICES IN URBAN AREAS OF PAKISTAN

soi: 21-2017/re-trjvol02iss01p40

Authors

  • Rabnawaz Khan Banazir Bhutto Hospital Rawalpindi, Pakistan
  • Anam Aftab Isra Institute of Rehabilitation Sciences (IIRS), Isra University Islamabad, Pakistan
  • Iqra Akram Department of Rehabilitation, Banazir Bhutto Hospital Rawalpindi, Pakistan
  • Jamal Nasar Step to learn. Lane 5, Peshawar road. Rawalpindi. Pakistan
  • Azhar Farooq Department of Physical Therapy, Shifa International Hospital, Islamabad. Pakistan
  • Usman Iqbal Janua Department of Physical Therapy, Elite College of Professional studies, Pakistan

DOI:

https://doi.org/10.52567/trj.v2i01.34

Abstract

Aim and objective: The objective of this study was to evaluate patient’s satisfaction about physiotherapy services in urban areas of Pakistan. Materials & Methods: A cross sectional survey study was conducted on 278 patients receiving physiotherapy services at different tertiary care hospitals in urban areas of Pakistan. Simple random sampling technique was used to collect data. The participants were assessed using semi-structured questionnaire. Reliability of questionnaire was also assessed with cronbach’s alpha value (0.9). Data was presented through frequency and percentages of patients responses. Data analysis was done using SPSS. Results: The results of the study showed that out of 278 patients 237 (85.25%) were overall satisfied with the physiotherapy services. Conclusion: This cross sectional survey showed that most of the patients are satisfied with physiotherapy services provided to them at different hospitals in urban areas of Pakistan. The study results concluded that ambiance, duration of treatment session, effectiveness of the treatment and instructions regarding home program were the important factors that affect satisfaction of the patients with physiotherapy services. Keywords: Physiotherapy, satisfaction, physiotherapy services, physiotherapy modaliti

Author Biographies

Rabnawaz Khan, Banazir Bhutto Hospital Rawalpindi, Pakistan

Director Rehabilitation,

Anam Aftab, Isra Institute of Rehabilitation Sciences (IIRS), Isra University Islamabad, Pakistan

Assistant Professor

Iqra Akram, Department of Rehabilitation, Banazir Bhutto Hospital Rawalpindi, Pakistan

 Internee Physical Therapist.

Jamal Nasar, Step to learn. Lane 5, Peshawar road. Rawalpindi. Pakistan

Physical Therapist

Azhar Farooq, Department of Physical Therapy, Shifa International Hospital, Islamabad. Pakistan

 Physical Therapist.

Usman Iqbal Janua, Department of Physical Therapy, Elite College of Professional studies, Pakistan

Assistant Professor.

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Published

2018-06-30

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